Privacy Privacy Policy
“`html Privacy Policy for Bali Yacht Visa (baliyachtvisa.com) Effective Date: 15 May 2024 Bali Yacht Visa (baliyachtvisa.com), operated by Juara […]
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Privacy Policy for Bali Yacht Visa (baliyachtvisa.com)
Effective Date: 15 May 2024
Bali Yacht Visa (baliyachtvisa.com), operated by Juara Holding, is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, process, store, and disclose your information when you use our services, which primarily involve assisting with Indonesian visa applications. We adhere to the principles of Indonesia’s Personal Data Protection Law (UU 27/2022 PDP) and, where applicable, the European Union’s General Data Protection Regulation (GDPR) for our clients residing in the EU.
1. What Personal Data We Collect
To provide our visa services, we collect various types of personal data, which may include:
- Identity Data: Full name, date of birth, place of birth, nationality, gender, marital status, passport number, passport issue/expiry dates, place of issue, photograph, and other details from your passport or national ID.
- Contact Data: Email address, telephone number, residential address, and mailing address.
- Biographical Data: Occupation, educational background, travel history, intended travel dates, accommodation details in Indonesia, and purpose of visit.
- Financial Data: Payment information (e.g., credit card details processed via secure gateways, bank transfer details). We do not store full credit card numbers on our servers.
- Sensitive Personal Data: In specific cases required for certain visa types, we may need to collect sensitive personal data such as health information (e.g., medical certificates for specific visas), biometric data (e.g., fingerprints or facial scans, usually collected by government authorities but potentially facilitated by us), or religious beliefs (if explicitly stated on official documents and required for the visa application). This data is only processed when strictly necessary and with your explicit consent or a clear legal basis.
- Technical Data: IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website, products, and services.
2. How We Collect Your Data
We collect data through various methods:
- Direct Interactions: You provide data directly when you fill out forms on our website, communicate with us via email, phone, or chat, or provide documents for your visa application.
- Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical and Usage Data using cookies and similar technologies. Please refer to our separate Cookie Policy for more details.
- Third Parties: We may receive personal data about you from third parties such as travel agents, sponsors, or family members who are applying on your behalf, with your explicit consent.
3. Purpose and Legal Basis for Processing Your Data
We process your personal data for the following purposes and under the following legal bases:
- To Provide Visa Services: To process and submit your visa application to the relevant Indonesian government authorities.
- Legal Basis: Performance of a contract with you, and compliance with a legal obligation (Indonesian immigration laws).
- To Communicate with You: To send you updates on your application status, respond to your inquiries, and provide customer support.
- Legal Basis: Performance of a contract with you, and our legitimate interests in providing effective customer service.
- To Process Payments: To manage payments for our services.
- Legal Basis: Performance of a contract with you.
- For Legal and Regulatory Compliance: To comply with applicable Indonesian laws, regulations, and government requests, including those related to immigration, anti-money laundering, and fraud prevention.
- Legal Basis: Compliance with a legal obligation.
- To Improve Our Services: To analyze website usage and client feedback to enhance our services and website functionality.
- Legal Basis: Our legitimate interests in improving our business and services.
- For Marketing: To send you promotional materials about our services, only with your explicit consent.
- Legal Basis: Your consent. You can withdraw consent at any time.
When processing sensitive personal data, we rely on your explicit consent or where processing is necessary for reasons of substantial public interest, such as for immigration purposes as permitted by law.
4. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means:
- For visa application data, we retain it for the duration of the application process and for a period thereafter as required by Indonesian immigration regulations or for dispute resolution purposes, usually up to 5 years.
- Financial transaction data is retained for 7 years as required by Indonesian tax and accounting laws.
- Marketing consent data is retained until you withdraw your consent.
Once the retention period expires, your personal data will